A: We will process your order within 2 - 4 business days, often sooner. This does not include weekends, holidays, during sales due to higher sales volume.

Please note that our regular office hours are Monday through Friday 10am to 4pm EST, excluding Canadian & American holidays. 

 
The first email you will receive is an order confirmation. The second email you'll receive will be your shipping confirmation. Both emails will go to the email address you provided when you created your order.

Please do not book hair appointments until you have received your order. We are not responsible for any postal or courier delays.